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<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
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<p style="text-align: justify;">The Telecom has started working on it to address the problems arisen in its quality of service and complaints regarding maintenance.</p>
<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
<p style="text-align: justify;">According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”</p>
<p style="text-align: justify;">Likewise, Lochan Lal Amatya, Chief Technical Officer (CTO) of NT mentioned that investment will not be made for the expansion of Wi-Max and CDMA from now onwards.</p>
<p style="text-align: justify;">“We are now focused on expanding 4G rapidly,” he said, while stating that therefore, these services will be phased out within the next three to four years.” However, the equipment already purchased for these services will be installed regularly.</p>
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<p style="text-align: justify;">The Telecom has started working on it to address the problems arisen in its quality of service and complaints regarding maintenance.</p>
<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
<p style="text-align: justify;">According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”</p>
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<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
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<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
<p style="text-align: justify;">According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”</p>
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<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
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<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
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<p style="text-align: justify;">The Telecom has started working on it to address the problems arisen in its quality of service and complaints regarding maintenance.</p>
<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
<p style="text-align: justify;">According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”</p>
<p style="text-align: justify;">Likewise, Lochan Lal Amatya, Chief Technical Officer (CTO) of NT mentioned that investment will not be made for the expansion of Wi-Max and CDMA from now onwards.</p>
<p style="text-align: justify;">“We are now focused on expanding 4G rapidly,” he said, while stating that therefore, these services will be phased out within the next three to four years.” However, the equipment already purchased for these services will be installed regularly.</p>
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<p style="text-align: justify;">The Telecom has started working on it to address the problems arisen in its quality of service and complaints regarding maintenance.</p>
<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
<p style="text-align: justify;">According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”</p>
<p style="text-align: justify;">Likewise, Lochan Lal Amatya, Chief Technical Officer (CTO) of NT mentioned that investment will not be made for the expansion of Wi-Max and CDMA from now onwards.</p>
<p style="text-align: justify;">“We are now focused on expanding 4G rapidly,” he said, while stating that therefore, these services will be phased out within the next three to four years.” However, the equipment already purchased for these services will be installed regularly.</p>
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<p style="text-align: justify;">The Telecom has started working on it to address the problems arisen in its quality of service and complaints regarding maintenance.</p>
<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
<p style="text-align: justify;">According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”</p>
<p style="text-align: justify;">Likewise, Lochan Lal Amatya, Chief Technical Officer (CTO) of NT mentioned that investment will not be made for the expansion of Wi-Max and CDMA from now onwards.</p>
<p style="text-align: justify;">“We are now focused on expanding 4G rapidly,” he said, while stating that therefore, these services will be phased out within the next three to four years.” However, the equipment already purchased for these services will be installed regularly.</p>
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March 21: Nepal Telecom has started ‘complain audit’ in order to address the complaints from customers. The 'complain audit' has been started to help NT to address the customer’s complains more systematically.
The Telecom has started working on it to address the problems arisen in its quality of service and complaints regarding maintenance.
According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”
Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.
The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.
Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.
According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”
The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.
According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”
Likewise, Lochan Lal Amatya, Chief Technical Officer (CTO) of NT mentioned that investment will not be made for the expansion of Wi-Max and CDMA from now onwards.
“We are now focused on expanding 4G rapidly,” he said, while stating that therefore, these services will be phased out within the next three to four years.” However, the equipment already purchased for these services will be installed regularly.
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<p style="text-align: justify;">The Telecom has started working on it to address the problems arisen in its quality of service and complaints regarding maintenance.</p>
<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
<p style="text-align: justify;">According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”</p>
<p style="text-align: justify;">Likewise, Lochan Lal Amatya, Chief Technical Officer (CTO) of NT mentioned that investment will not be made for the expansion of Wi-Max and CDMA from now onwards.</p>
<p style="text-align: justify;">“We are now focused on expanding 4G rapidly,” he said, while stating that therefore, these services will be phased out within the next three to four years.” However, the equipment already purchased for these services will be installed regularly.</p>
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<p style="text-align: justify;">The Telecom has started working on it to address the problems arisen in its quality of service and complaints regarding maintenance.</p>
<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
<p style="text-align: justify;">According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”</p>
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<p style="text-align: justify;">“We are now focused on expanding 4G rapidly,” he said, while stating that therefore, these services will be phased out within the next three to four years.” However, the equipment already purchased for these services will be installed regularly.</p>
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<p style="text-align: justify;">The Telecom has started working on it to address the problems arisen in its quality of service and complaints regarding maintenance.</p>
<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
<p style="text-align: justify;">According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”</p>
<p style="text-align: justify;">Likewise, Lochan Lal Amatya, Chief Technical Officer (CTO) of NT mentioned that investment will not be made for the expansion of Wi-Max and CDMA from now onwards.</p>
<p style="text-align: justify;">“We are now focused on expanding 4G rapidly,” he said, while stating that therefore, these services will be phased out within the next three to four years.” However, the equipment already purchased for these services will be installed regularly.</p>
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<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
<p style="text-align: justify;">According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”</p>
<p style="text-align: justify;">Likewise, Lochan Lal Amatya, Chief Technical Officer (CTO) of NT mentioned that investment will not be made for the expansion of Wi-Max and CDMA from now onwards.</p>
<p style="text-align: justify;">“We are now focused on expanding 4G rapidly,” he said, while stating that therefore, these services will be phased out within the next three to four years.” However, the equipment already purchased for these services will be installed regularly.</p>
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<p style="text-align: justify;">The Telecom has started working on it to address the problems arisen in its quality of service and complaints regarding maintenance.</p>
<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
<p style="text-align: justify;">According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”</p>
<p style="text-align: justify;">Likewise, Lochan Lal Amatya, Chief Technical Officer (CTO) of NT mentioned that investment will not be made for the expansion of Wi-Max and CDMA from now onwards.</p>
<p style="text-align: justify;">“We are now focused on expanding 4G rapidly,” he said, while stating that therefore, these services will be phased out within the next three to four years.” However, the equipment already purchased for these services will be installed regularly.</p>
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<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
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'content' => '<p style="text-align: justify;">March 21: Nepal Telecom has started ‘complain audit’ in order to address the complaints from customers. The 'complain audit' has been started to help NT to address the customer’s complains more systematically.</p>
<p style="text-align: justify;">The Telecom has started working on it to address the problems arisen in its quality of service and complaints regarding maintenance.</p>
<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
<p style="text-align: justify;">According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”</p>
<p style="text-align: justify;">Likewise, Lochan Lal Amatya, Chief Technical Officer (CTO) of NT mentioned that investment will not be made for the expansion of Wi-Max and CDMA from now onwards.</p>
<p style="text-align: justify;">“We are now focused on expanding 4G rapidly,” he said, while stating that therefore, these services will be phased out within the next three to four years.” However, the equipment already purchased for these services will be installed regularly.</p>
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<p style="text-align: justify;">The Telecom has started working on it to address the problems arisen in its quality of service and complaints regarding maintenance.</p>
<p style="text-align: justify;">According to Kamini Rajbhandari, Managing Director of NT, necessary steps have been taken to make Customer Care Centers (CCCs) more systematic. “The related staffs of the company have been engaged for it,” she informed, adding, “We have started working on it, due to which customers can feel the change in a few days.”</p>
<p style="text-align: justify;">Stating that more and more complaints have been coming for services, Rajbhandari informed that the access to service and capacity have been enhanced and that complain audit will help address customer’s complaints to some extent.</p>
<p style="text-align: justify;">The company has created short codes 1498, 198 and 191 for listening to complaints regarding the service. Beside this, the NT has also made provisions to listen to complains through popular social sites such as Facebook and Twitter. The complaints collected through different media on maintenance will thus be ‘complain audited’.</p>
<p style="text-align: justify;">Similarly, Surya Bhakta Pokhrel, Chief Finance Officer (CFO) of Telecom said the provision of ‘excluding taxes’ will not be mentioned while mentioning the service tariff rate. He mentioned that the company is fulfilling its responsibility by expanding its services in the rural areas while embracing the policy of transparency. “This will prove that we are not only profit-oriented,” he added.</p>
<p style="text-align: justify;">According to him, the construction of infrastructure including roads, drinking water and sewerage pipes cause damage to the infrastructure of the company with cables which are built with huge investment. “This has increased the expenses of the company, he said.”</p>
<p style="text-align: justify;">The regulatory body Nepal Telecommunications Authority (NTA) has recently decided to reduce the pulse rate. For this, the pulse rate will be reduced to 10 seconds from the existing 20 seconds from mid- April and one second in the second phase six months later.</p>
<p style="text-align: justify;">According to Pokhrel, Telecom has already implemented the first phase pulse rate and therefore, it is not going to affect the company’s income for the time being. “However, the pulse rate which is going to implement after six months will definitely affect the income of company, he said.”</p>
<p style="text-align: justify;">Likewise, Lochan Lal Amatya, Chief Technical Officer (CTO) of NT mentioned that investment will not be made for the expansion of Wi-Max and CDMA from now onwards.</p>
<p style="text-align: justify;">“We are now focused on expanding 4G rapidly,” he said, while stating that therefore, these services will be phased out within the next three to four years.” However, the equipment already purchased for these services will be installed regularly.</p>
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